Thank you for choosing QQ Holidays Travel & Tour Sdn. Bhd. for your travel needs. We strive to provide exceptional services and experiences for all our customers. However, we understand that circumstances may arise where you may need to cancel or modify your booking. Please carefully read and understand our Refund Policy outlined below:
1. Cancellation and Refund Eligibility:
1.1. Refunds are subject to the specific cancellation policies associated with the tour, activity, or service you have booked. Each booking may have its own unique refund terms, and users are advised to review the cancellation policy before confirming the reservation.
1.2. In the event that QQ Holidays Travel & Tour cancels a tour or service, you will be entitled to a full refund, unless otherwise specified in the cancellation notice.
2. Refund Process:
2.1. If you are eligible for a refund based on the applicable cancellation policy, please follow these steps to initiate the refund process:
- Contact our customer support team via email at firstname.lastname@example.org or phone at +60122217190, and provide them with your booking details and reason for cancellation.
- Our team will review your request and verify the eligibility for a refund as per the cancellation policy.
- If your request is approved, the refund will be processed in accordance with the original payment method used during the booking.
3. Refund Timeframe:
3.1. The processing time for refunds may vary depending on the payment method and the policies of the financial institution involved. Generally, refunds will be processed within 7 to 14 business days from the date of approval.
4. Partial Refunds:
4.1. In some cases, a cancellation may result in a partial refund, wherein certain fees or charges may be non-refundable as per the cancellation policy. These charges may include but are not limited to administrative fees, booking fees, or non-refundable deposits.
5. Refunds for Unutilized Services:
5.1. No refunds will be provided for any unused portion of a tour, activity, or service once it has commenced. If you voluntarily decide not to use any part of the booked services, no refund will be granted for the unused portion.
6. Refunds for Force Majeure Events:
6.1. In the event of force majeure circumstances, such as natural disasters, political unrest, or other unforeseen events beyond our control, refunds will be subject to the policies of the service providers involved. QQ Holidays Travel & Tour will make reasonable efforts to assist users in such situations, but we cannot guarantee full refunds under force majeure events.
7. Currency Fluctuations:
7.1. Please note that QQ Holidays Travel & Tour is not responsible for any currency exchange rate fluctuations or any fees or charges incurred during the refund process.
8. Contact Information:
8.1. If you have any questions or require assistance regarding the refund process, please contact our customer support team at email@example.com or call us at +60122217190.
By using QQ Holidays Travel & Tour Sdn. Bhd., you acknowledge that you have read, understood, and agreed to our Refund Policy. This Refund Policy may be updated from time to time, and it is the user's responsibility to review the policy periodically. If you have any concerns or require further clarification, please do not hesitate to reach out to our customer support team.